CUSTOMER SERVICE
QUICK RESOURCES ORDER INFORMATION LEGAL AREA
What type of refills do Campo Marzio’s pens use?

Campo Marzio’s ballpoint and roller pens use universal refills. Instead, fountain pens use universal cartridges and/or converter for ink, depending on the model. You can purchase Campo Marzio's high quality refills and cartridges online and in our stores as well as third-party compatible ones in stationary stores.

How can I get in touch with the Customer Service?

For help with orders or for any specific request, Campo Marzio's Customer Service is here to provide you with all the help you may need. Please, use the Contact form and send your request.

What are the payment methods accepted?

You can pay by credit card, Paypal or bank transfer (only in selected countries). Cards accepted: Visa, Mastercard, Maestro and American Express.

Shipping times and costs?

Whenever possible, orders are dispatched within 2-3 working days. If, for any reason, an order cannot be despatched within 5 working days, we will contact you as soon as possible. Unless otherwise arranged by email, please allow up to 30 days for delivery outside Italy. Free international shipping on orders over €250. For orders below that amount, shipping fees are calculated according to the delivery destination and the weight of the goods.

How can I check my order?

Once you have completed your purchase on our store, you will receive an email with all the information about your order. Also, you can check your order by logging into your Personal area.

Can I modify or cancel an order?

Once the purchase procedure is completed, orders can't be modified or canceled.
If you want to cancel or modify an order, please contact our E-Commerce staff within 1 hour from the payment at customer-service@campomarzio.eu. You can still return your order within 14 days from the delivery.

Is it possible to customise products?

Yes, Campo Marzio offers product customisation, usually by engraving or embossing names or initials on pens, accessories and leather goods.
For more information about times and costs, please contact our Customer Services at: customer-service@campomarzio.eu

How long does it take to deliver my customised order?

The delivery usually takes 3/5 working days. In case of customised orders, the delivery time may vary, as indicated on the product page.

Can I return a purchase?

Yes. Return requests can be submitted within 14 working days from the delivery, provided that the goods haven't been used/wore already. Orders can be returned only if:
- The goods have not been used/wore already;
- The goods have been used, but a manufacturing defect was encountered within 30 days from the delivery (further conditions may apply).
The return request must be submitted by who created the order, not by the recipient, should these not coincide.
For more information or to request a return, please check the Returns page.

Can I return a customised product?

No, unfortunately customised products can't be returned, since each piece is uniquely personalised for you.

How can I use my Gift Card?

Gift Cards can be used immediately, thus they don't need to be activated. To use your Campo Marzio Gift Card, enter the code at checkout. You will also be prompted with the balance available.
Gift Cards can only be used online. The expiration date of the Gift Card is indicated on the email it arrived with. For more information about gift cars, please contact our Customer Service.

Can I pick-up my online order at Campo Marzio's stores?

Yes, "pick-up in store" service is available in our Rome and London stores. Please, keep in mind that orders from third-party retailers cannot be withdrawn at our stores.

Where can I find the nearest Campo Marzio store?

Visit our Store Locator and find nearest Campo Marzio store or reseller.

How can I ask for the repairment of a product?

In case you need assistance for products purchased at www.campomarzio.it, please visit the Customer Service page.

Do you offer gift wrapping?

Sure, and it's free! Campo Marzio reserves a special gift wrapping, which consists of an elegant and colorful package. Be sure to select the corresponding option for gift wrapping at checkout. You can also add a free greeting card with a message for each item in your order.

Do you offer gift delivery?

Yes, you can choose the Gift Delivery service at checkout. Campo Marzio reserves a special gift wrapping, which consists of elegant and colorful packages, greeting card included. Find out more by visiting the Gift Delivery page.

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